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Auto Hail Repair Frequently Asked Questions

I've Been Hit with Hail, Now What?


When hail hits, DentSource is ready to restore your vehicle to its pre-storm condition with our industry-leading hail damage repairs. Getting hail repaired on cars and trucks from DentSource is fast, and hassle-free.


Frequently asked questions about PDR and Insurance.



•WHAT SHOULD I DO IF MY VEHICLE IS DAMAGED BY HAIL?


Contact your auto insurance provider to see if the hail damage repair is covered in your policy. Every insurance company handles hail claims differently. Follow up with your agent if you do not know where to start the claim process. Make appointment to have an insurance adjuster estimate damage and issue payment to you giving you control over the repair. Clean the exterior of your vehicle to ensure that the best estimate can be given. Tell your adjuster that DentSource is your repair shop of choice. Depending on the severity of the storm and the damage on your vehicle, repair times can vary. For light to moderate hail damage repairs, it may take 1 to 3 days, but for severe damage that needs body shop participation, for panel replacement and paint work, the repairs may take 2 to 3 weeks.



•WILL MY INSURANCE RATES GO UP?


No. Hail damage is a comprehensive claim meaning it is a no-fault claim. The average cost for hail damage repair can be in the $1000's. Luckily, it is treated as a no-fault or "Act of God" claim by the insurance companies Your rates will not rise due to a hail damage claim. Insurance will not cover hail damage if you have liability-only coverage. DentSource is approved by all insurance providers.



•HOW MUCH TIME SHOULD I ALLOW FOR A HAIL ESTIMATE?


A standard hail estimate requires 30-45 minutes. During this time, the estimator follows a systematic format of identifying severity and quantity of dents on all panels. In addition, the estimator communicates with you to answer all questions they may have about the repair and obtains all accurate vehicle information.



•SHOULD I WAIT FOR THE NEXT STORM?


Damage from two hail storms can total a car that could have withstood one at a time. You do NOT want to wait for the next hailstorm to hit before getting your vehicle repaired.



•WHY IS A CLEAN VEHICLE IMPORTANT?


A clean vehicle allows the estimator to see clearly the damage. Dust and dirt can often mask damage, causing inaccurate estimates and delays in the repair process.



•WHAT DOES PRE-LOSS CONDITION MEAN?


The condition of a vehicle prior to hail damage including damage not caused by the hail storm. Any damage that is not hail-related will not be covered on the repair. At the time of the estimate, photos will be taken of the vehicle and any of these conditions will be noted in the estimate.



•WHAT IS A SUPPLEMENT?


Additional operations, parts or repair needs necessary to complete the repair of the vehicle above the original estimate. In some cases, the original estimate is insufficient to perform the repairs. When a vehicle is dropped off for repairs, a second inspection is done to determine if all of the damage was documented for repair. If all damage was found and written on the original estimate, no supplement is needed. However, if some damage was overlooked on the original estimate, a “supplement” is needed to document the necessary operations or parts needed to properly repair the vehicle. If a supplement is required, it may extend the time period needed to repair your vehicle. The supplement will be explained to the customer along with an adjusted pick up date.


•HOW LONG WILL IT TAKE TO REPAIR MY HAIL DAMAGED VEHICLE?


This all depends on the severity of the damage. Plan on between 2 to 5 days. We will be able to give you a more accurate time at your consultation.



•I DON'T KNOW IF YOU WORK WITH MY INSURANCE.


We Work With All Auto Insurance Companies. You Can Take Your Vehicle Anywhere Insurance companies may recommend one of their preferred body shops for auto hail repair. However, this does not mean you have to bring your vehicle there. Oftentimes, the wait time will be much longer or they do not use Paintless Dent Repair.



•WHAT IF I DECIDE TO KEEP MY INSURANCE CHECK AND NOT REPAIR MY VEHICLE?


Should something ever hap•pen to the areas they paid to repair, and you did not repair them, the insurance company may deduct the amount previously paid to repair the hail damage from your second claim. That check may look nice now but if you leased your vehicle it is in your contract that you are responsible for all damage and if you turn it back in with hail damage you will have to pay for it out of pocket. If you trade in your vehicle you may only receive half or less of the actual value. A restriction for "unrepaired damage" may be in effect on your insurance policy.



•DO I HAVE TO USE THE DIRECT REPAIR BODY SHOP THE INSURANCE COMPANY RECOMMENDED?


No. By law you have the right to take your car to the shop of your choosing. Just because an insurance company pushes a repair facility at you doesn't mean that there repairs are any better or that they have a better warranty than Nationwide Hail Repair. In fact 95% or more of the repairs taken to bodyshops or dealerships, etc. are outsourced to companies like DentSource.



•DO I HAVE TO PAY MY DEDUCTIBLE?


Here at DentSource we have a deductible assistance program. Just ask one of our on site adjusters during your appointment.







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